Frequently Asked Questions
Cloudeos(Elastic, Optimised, Secure Cloud Services) has started to deliver Cloud Services at April 2016. Its is a company within Beta International Holding. In 2014, Cloudeos started with a 10 people of Software & Development team which all funded by domestic Turkish Local Capital. After two years, Cloudeos is ready to provide services for Turkish and Global Cloud Market.
Cloud Instances are instances which could be accessed from anywhere and any time to fit customers computing requirements, its completely designed for customers needs, its generally easily extendable, elastic, cost effective, fast, secure and it could be deployed just in seconds.
All our cloud infrastructure are hosted in data centers which are certified by international authorities as Tier 3.5+, as currently being the highest industry standards. In Turkey our infrastructure is hosted at IBM Turkey Datacenters which are located in Levent/İstanbul and Bayraklı/İzmir. We will soon open new data center locations in Frankfurt/Germany, Amsterdam/Netherlands, Bucharest/Romania and Sofia/Bulgaria.
Your datas are 3 times(3X) replicated over our physical storage infrastructure, with this design your datas did not effect from any physical hardware failures on storage layer. Your backups(snapshots) are stored on an separate storage from the main storage.
In case of any problems on the hypervisor that your instance was running, your instance will automatically be started on next available hypervisor. This enables you to merely concentrate on your needs and business goals.
Intel® Trusted Execution Technology (Intel® TXT) provides hardware-based security technologies at an international level which provide therefore a solid security foundation and platform. Intel TXT is specifically designed to harden platforms from the emerging threats of hypervisor attacks, BIOS, or other firmware attacks, malicious root kit installations, or other software-based attacks. It increases protection by allowing greater control of the launch stack through a Measured Launch Environment (MLE) and enabling isolation in the boot process. More specifically, it extends the Virtual Machine Extensions (VMX) environment of Intel® Virtualization Technology (Intel® VT), permitting a verifiably secure installation, launch, and use of a hypervisor or operating system (OS). All instances on the cloud platform are securely isolated from each other.
We calculate network traffic usage by adding download and upload traffic of your related instance. All network ports are limited to 1 Gbps traffic so you could get very high capacity and also low latency internet & local network access for your instances. You could check your packages network quota limits details to learn about your total instance network quota. If you exhaust your total quota, we will charge you about $0.02 per GB to your instances monthly invoice. To get more default network quota you could switch to a bigger package for your instance.
OneClickApp, tarafımızca oluşturulan kullanıma hazır application şablonlarıdır. Bunların tümü Ubuntu üzerinde çalışmakta olup şuan WordPress, NextCloud, ISPConfig, Gitlab uygulamalarını kolay ve hızlı bir şekilde edinebilirsiniz.
You can find different template and applications to fit your business or personal requirements. We currently support CentOS, Ubuntu, Debian, OpenSUSE and Microsoft Windows production ready templates and will be adding more templates and applications soon. We are currently working on supporting CoreOS, Fedora and Scientific Linux operating systems.
You could click on snapshot button on the control panel to take snapshot(backup) of your instance and you could easily deploy new instances later from this backup.
To standardize our services we only supply one IP address for an instance. If you need more IP addresses you need to deploy more instances.
All instances outgoing smtp(tcp 25) port is blocked on our platform. Our aim is to stop spammers, phishers, virus senders not to use our platform and services. We try to take our IP classes as clean as possible to give good quality services to our customers. You could create a support ticket from our control panel to activate & enable your instances smtp port. After that you could easily send email from your instances.
All our services will be terminated on 31 March 2021. We kindly ask you to transfer the services you use in the next period to our sister company SAGLAYICI or to a different provider. Thank you for your trust and all kinds of support so far.
All packages are charged hourly. The usage under one hour is calculated as one hour. If an instance runs more then 672 hours in a month(28 days), this instance usage will be calculated and charged for its monthly price.
Beginning of each month we create invoices and charge this invoices from your credit card.
Minimum usage unit is 1 hour, if you use an instance like less then a hour then we will calculate it as 1 hour.
We calculate your monthly usage on the starting of each month and if its above 5$ limit then we charge directly to your credit card, if its below the limit then it will be charged on next billing period. If your balance will reach $25 limit in a month then it will instantly charged from your credit card. If billing system could not process the amount from credit card, it will retry periodically to process it. After 7 days of retry if it could not succeed then your account will be suspended and you could not access your virtual machines.
Yes, we continue to charge the instances hourly if they are also in shutdown state. Every instances holds and IP address, storage capacity and etc. so it uses our capacity so thats why we continue to charge it. We recommend you to destroy your instance if you do not plan to use it or you could take a snapshot backup to deploy a new instance anytime later from it. Snapshot prices are lower then instance prices.
Snapshot prices are calculated from the snapshot disk size, and its $0.002 hourly per GB
If you exhaust the network traffic on your package and you start to use extra traffic then this extra will be calculated as $0.02 per GB.
The servers belonging to suspended user accounts related to the payment are permanently deleted from Cloudeos systems after 30 days.